Apple Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. It provides a fast, easy and private way to pay in stores using your compatible iPhone or Apple Watch, and within some apps on your compatible iPhone or iPad. Simply add your HSBC Visa or MasterCard Credit card to Apple Wallet and you can make payments using Apple Pay.
Apple Pay is a secure way to make payments. When you added your card to Apple Pay, instead of using your actual card numbers, a unique Device Account Number is assigned, encrypted, and securely stored in a dedicated chip (Secure Element) in iPhone, iPad, and Apple Watch. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked — so only you can make payments from your device.
To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone else's fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization.
Apple Pay is currently available on the following devices, with the latest iOS or WatchOS:
In app and in store
iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, and iPhone SE;
In store
Apple Watch when paired with an iPhone 5 or later model;
In app
iPad Pro, iPad Air 2, iPad mini 4, and iPad mini 3.
Any of the below personal HKD HSBC Visa, MasterCard and UnionPay Dual Currency credit cards are eligible for Apple Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, HSBC Advance Visa Platinum Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, UnionPay Dual Currency Diamond Credit Card and UnionPay Dual Currency Credit Card.
You must have the below to use Apple Pay:
- You must have an eligible Apple device as below:
- iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE and later
- iPad Pro, iPad Air 2, iPad mini4, iPad mini 3, and later
- Apple Watch paired with your iPhone
- The latest version of iOS or watchOS
- An eligible HSBC credit cards as below:
HSBC Premier MasterCard Credit Card, Visa Signature Card, HSBC Advance Visa Platinum Card, Visa Platinum Card, UnionPay Dual Currency Credit Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, UnionPay Dual Currency Diamond Credit Card and UnionPay Dual Currency Credit Card.
- Set "Hong Kong" as Region in your Apple device.
With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay.
To use Apple Pay, you can directly add your credit card to your compatible Apple device:
For iPhone,
- Open the Wallet app
- Tap the plus sign in the upper right corner
- Select "Next" and use your iSight camera to enter the card information.
For Apple Watch,
- Open the Apple Watch app on your iPhone
- Tap "Wallet & Apple Pay" and select "Add a Credit or Debit Card"
- Select "Next" and use your iSight camera to enter the card information.
For iPad,
- Go into Settings
- Tap "Wallet & Apple Pay" and select "Add Credit or Debit Card"
- Select "Next" and use your iSight camera to enter the card information.
If you have registered your card in iTunes account, your device will prompt you to input the card's security code to add that card from iTunes account.
For security purposes, we may ask you to enter a verification code to confirm your identity. If prompted, please follow on-screen instruction to receive and enter the verification code. If you fail to enter the verification code or the verification code is expired, please contact us on 2233 3000. HSBC Premier and HSBC Advance customers can call 2233 3322 and 2748 8333 respectively.
Yes, additional cardholders can apply for Apple Pay using their additional cards. If your additional cardholder applies for the Apple Pay successfully, both you and your cardholder will receive an email confirmation on the service. The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application.
Yes, you can add your card to your device to use Apple Pay.
No, your Apple Pay and your HSBC plastic card share the same card account. Your Apple Pay will be cancelled together with the plastic card.
No. Apple Pay can only work on device which is not "jailbroken".
HSBC will not charge you additional for using Apple Pay.
You can use Apple Pay in stores with Visa payWave, Master contactless or UnionPay QuickPass payment terminals. You can also make in-app purchases in app where Apple Pay is provided as a payment option.
Yes, you can use Apple Pay in stores with Visa payWave, Master contactless or UnionPay QuickPass payment terminals. You are advised to bring your HSBC plastic card with you for travel in case Apple Pay is not accepted.
You do not need internet access to make purchases on Apple Pay. However, internet access is required during setup or to refresh the information of your past transactions.
Depends on the setting of the contactless terminal, there might be a transaction limit of HK$500 or HK$1,000. For some of the contactless terminal, there is no transaction limit, and you can transact up to your available credit limit. For transactions that cannot be accepted by Apple Pay, please use your HSBC plastic card.
You can check all your transactions made via Apple Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. Transactions via Apple Pay will be marked with "APPLE PAY" under the transaction details. If you are using Apple Pay on iPhone or iPad, you can also see the last Apple Pay transaction made via your device under your card in Wallet. For Visa Card or MasterCard, when you tap the "i" button in the bottom right corner, you will see the last 10 transactions.
Apple Pay transactions are treated the same as the other credit card transactions and thus you can earn $1 RewardCash for every HKD250 you spend on Apple Pay.
The first card you add to Wallet is your default card. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. Moreover, you can also go to Settings> Wallet & Apple Pay. Tap "Default Card" and select your HSBC credit card to make it the default card.
If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the "Find My iPhone" app to suspend or permanently remove your card(s) from that device. If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again.
Alternatively, you can call us on 2233 3000 to report loss of your device. HSBC Premier and HSBC Advance customers can call 2233 3322 and 2748 8333 respectively.
Please call us on 2233 3000 immediately to report loss. HSBC Premier and HSBC Advance customers can call 2233 3322 and 2748 8333 respectively. Once your plastic card are reported loss, you will not be able to continue to use Apple Pay with this card.
If you change my device to a new model, you will need to add your card(s) to Apple Wallet again. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You can remove your card by selecting "Remove Card" after tapping the "i" button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap "Remove Card".
You are reminded to suspend all your cards in that device via "Find my iPhone" or iCloud.com. You might also consider removing all your cards by selecting "Remove Card" after tapping the "i" button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap "Remove Card".
