You can view the product details in the RC e-Shop catalogue on the offers page without logging on. However, to check the discount applicable to you, you will have to log on to HSBC Reward+.

There is no minimum RC requirement to access the e-shop. However, to make a redemption on e-Shop, you must redeem with at least 10 RC per item.

The HSBC Reward+ RC e-Shop is a rewards redemption platform where HSBC primary credit card holders can redeem gifts and vouchers using earned RC.

You can access the HSBC Reward+ RC e-Shop catalogue to view the different products available for redemption. You have a choice to redeem items using your RC, or a combination of RC and HSBC credit card payment.

Unless otherwise specified in the HSBC Reward+ Terms and conditions, all HSBC primary cardholders can access the Reward+ RC e-Shop, provided that the credit card account(s) is valid, not reported as lost, transferred or delinquent as per the bank records.

If you log on to HSBC Reward+, the product price applicable to you will be shown automatically. If you have not logged on yet, you may also refer to the discount information on the product detail page. The discount varies depending on number of years you have held a credit card with the Bank. Your longest held primary personal credit card with HSBC that is currently valid and in good standing will be considered for determining the discount applicable to you.

The loyalty discount is a discount on the market price of the item, calculated based on the number of years from the time your longest held primary personal credit card was issued with HSBC, which is currently valid and in good standing. This is reflected in the "Discounts by years of card holding" in the e-Shop Journey.

Your reward redemption history and RC spent in the past 12 months on the HSBC Reward+ RC e-Shop can be viewed under the RC Summary - Used Page.

If you have used your HSBC credit card for the outstanding payment in the redemption, those payment transactions can be found in transaction history on the "Account" page of HSBC Reward+.

The price in the RC e-Shop catalogue is displayed in terms of RC. The conversion for the RC remains the same i.e. 1 RC = 1 HKD, unless specified otherwise. For example, an item with a discounted price of 50 RC is equivalent to a value of HKD50.

No, redemptions made on the Reward+ e-Shop cannot be cancelled or amended once they have been confirmed.

You will see a confirmation page on the HSBC Reward+ when the redemption is completed. Customers with a valid e-mail address registered with the Bank will receive a confirmation e-mail with details of the redeemed items.

Redeemed vouchers/ donation receipt request form details are sent by post to the correspondence address registered with the Bank at the moment of gift redemption, within 4-6 weeks upon successful redemption. For other gifts, you will be sent letter(s) with collection details to the correspondence address registered with the Bank at the moment of gift redemption within 4 to 6 weeks from the successful redemption.

The e-shop redemption letter with voucher/ gift collection details/ donation receipt request form details will be mailed to the correspondence address registered with the Bank, at the time of redemption in 4 to 6 weeks. If you update the address after the redemption or you have changed your correspondence address within 7 working days before making the redemption, the vouchers/redemption letters will be sent to the previous correspondence address.

From 19 May to 5 July 2020, a range of gifts and vouchers are on discounts up to 50% off exclusively on Reward+ RC e-Shop, for a limited time with limited quantity. The gift list will be updated from time to time so stay tuned for any update.

All the gifts and vouchers listed under the special offer can be found under the category "Hot Picks".

No. As long as you can access RC e-Shop and have enough RC, you can redeem the gifts and vouchers listed under the special offer.

You are welcomed to redeem as many gifts and vouchers as long as you have enough RC and while stock last. There is no limit on the number of redemption under each customer nor card, and you can redeem up to 99 of each gift, and a mix of 25 gifts in each redemption.