Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. It provides a simple and secure way to pay using your compatible Android devices. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app.

By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. For added security, you will be asked to unlock your device for certain payments from time to time. If your phone is ever lost or stolen, you can easily find, lock or erase your phone using Android Device Manager (https://www.google.com/android/devicemanager).

To protect your card, keep your device under your personal control at all times. Depending on the model of your device, you may be able to turn off the NFC function when you are not using the Mobile Credit Card. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible.

Google Pay works with most NFC capable Android™ devices running Android 4.4 (KitKat™) or higher.

Any of the below personal HKD HSBC Visa and MasterCard credit cards are eligible for Google Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, HSBC Advance Platinum Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card.

You must have the below to use Google Pay:

1. An NFC capable Android™ devices running Android 4.4 (KitKat™) or higher;
2. The Google Pay app downloaded from Google Play Store. If the phone is not compatible, you will not be able to download Google Pay;
3. An eligible HSBC credit cards as below:

HSBC Premier MasterCard Credit Card, Visa Signature Card, HSBC Advance Platinum Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card.
With the above, you can proceed to add a card to Google Pay app to enjoy simple and secure way to pay.

To add your card to Google Pay, just complete the simple steps for your compatible device as below:

1. Open the Google Pay app on your device.
2. Click "Add Card" and use the camera of your device to capture your card details, then enter other information manually when prompted
3. Use the one-time verification code for authentication and your HSBC card is ready to use with Google Pay.

If you have registered your card in Google account, your device will prompt you to input the card's security code to add that card directly from Google account.

For security purposes, we may ask you to enter a verification code to confirm your identity. If prompted, please follow on-screen instruction to receive and enter the verification code. If you fail to enter the verification code or the verification code is expired, please contact us on 2233 3000. HSBC Premier and HSBC Advance customers can call 2233 3322 and 2748 8333 respectively.

Yes, additional cardholders can apply for Google Pay using their additional cards. If your additional cardholder applies for the Google Pay successfully, both you and your additional cardholder will receive an email confirmation on the service. The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application.

Yes, you can add your card to your compatible device to use Google Pay.

No, your Google Pay and your HSBC plastic card share the same card account. Your Google Pay will be cancelled together with the plastic card.

No. Google Pay can only work on device which is not rooted.

HSBC will not charge you any additional fee for using Google Pay.

You can use Google Pay in stores with Visa payWave or MasterCard contactless payment terminals. You can also make in-app purchases where Google Pay is provided as a payment option.

Yes, you can use Google Pay overseas in the stores with Visa payWave or MasterCard contactless payment terminals. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted.

Internet access is required during setup or to refresh the information of your past transactions. In most circumstances you do not need internet connection to transact using Google Pay. However, occasionally you may be required to connect to the internet, for example after a device restart.

Transaction limit depends on the setting of the contactless terminal. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. Occasionally, your device will prompt you to unlock your device for some of the transactions. Follow the on-screen instruction and hold your device close to the payment terminal. For transactions that cannot be accepted by Google Pay, please use your HSBC plastic card.

You can check all your transactions made via Google Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app.

Google Pay transactions are treated the same as the other credit card transactions using the same RewardCash mechanism / policy and thus you can earn $1 RewardCash for every HKD250 you spend on Google Pay.

The first card you add to Google Pay app is your default card. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings>Google>Google Pay and select your HSBC credit card to make it the default card.

You can call us on 2233 3000 to report loss of your device. HSBC Premier and HSBC Advance customers can call 2233 3322 and 2748 8333 respectively. Alternatively, you can find, lock, or erase your device using Android Device Manager.
To enable the Android Device Manager, the bank suggest you to take these steps in advance:

1. Sign in to your Google account on your device in order to use the Android Device Manager
2. Turn on the location access from your device's apps menu, open 'Google Settings' and touch 'Security'
3. Under Android Device Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position

*Different device might have different setting menu

Please call us on 2233 3000 immediately to report loss. HSBC Premier and HSBC Advance customers can call 2233 3322 and 2748 8333 respectively.
Once your plastic card are reported loss, you will not be able to continue to use Google Pay with this card.

If you change your device to a new model, you will need to add your credit card(s) to Google Pay app again. Please ensure that you remove your credit card(s) from any device before selling, exchanging, or disposing of them. You can remove your credit card by selecting "Remove Card" after you tap onto the card.

You are reminded to remove all your cards in that device by selecting "Remove Card" after you tap onto the card. You might also consider removing all your data (including Google Pay's payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager).